TERMS & CONDITIONS

Cláudia Paula, Unipessoal, LDA 

These Terms & Conditions govern the use of this website and all services provided by Cláudia Paula, Unipessoal, LDA, including coaching programs, workshops, keynotes, digital products and related materials.

By engaging with any services, you agree to the terms outlined below.

1. Scope of Services

Cláudia Paula provides coaching, leadership development programs, workshops, and keynote sessions focused on self-leadership, clarity, identity, capability, and influence.

All services are educational and developmental in nature. They are designed to support personal and professional growth and do not constitute:

• medical or healthcare services
• psychological or psychiatric treatment
• legal, financial, or tax advice

Participation in any service does not establish a clinical, therapeutic, legal, or advisory relationship.

2. Client Responsibility

Clients acknowledge that they are fully responsible for:

• their participation and level of engagement
• their decisions, actions, and outcomes
• the implementation of any strategies, insights, or recommendations

Coaching is a collaborative process. The effectiveness of the service depends on the client’s commitment, openness, and willingness to take responsibility for their development.

3. No Guarantees

All services are designed to support clarity, confidence, and leadership development. However, no specific results or outcomes are guaranteed.

Individual results vary and depend on factors including:

• personal effort and consistency
• individual circumstances
• external conditions beyond the control of Cláudia Paula, Unipessoal, LDA

Any testimonials or examples are illustrative and do not represent guaranteed outcomes.

4. Confidentiality

All information shared during coaching sessions or in the context of services will be treated as confidential and handled with professional discretion.

Confidentiality may be limited where:

• disclosure is required by law
• there is a risk of harm to the client or others

Clients are responsible for maintaining the confidentiality of any group-based sessions or shared environments.

5. Payments, Scheduling & Cancellations

• Payment terms will be agreed upon prior to the start of any service
• Services must be paid in accordance with the agreed terms to confirm participation
• Fees are non-refundable unless otherwise agreed in writing

Regarding scheduling:

• Sessions must be attended at the agreed time
• Missed sessions may be forfeited unless rescheduled in advance
• Reasonable notice is required for cancellations or changes

Specific terms may vary depending on the service and will be communicated in advance.

6. Intellectual Property

All materials provided, including but not limited to:

• frameworks
• tools
• documents
• session content
• recordings (if applicable)

are the intellectual property of Cláudia Paula, Unipessoal, LDA.

These materials may not be:

• copied
• reproduced
• distributed
• shared with third parties
• used for commercial purposes

without prior written consent.

7. Professional Boundaries

The services provided are focused on coaching and leadership development. They do not replace professional services in healthcare, mental health, legal, or financial domains.

Clients are encouraged to seek appropriate professional support where needed.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Cláudia Paula, Unipessoal, LDA shall not be held liable for:

• decisions made by clients
• actions taken or not taken based on services or materials
• any direct, indirect, incidental, or consequential outcomes resulting from participation

Clients accept full responsibility for their use of the services and any resulting outcomes.

9. Website Use

Users agree to use this website and its content for lawful purposes only.

It is prohibited to:

• misuse the website
• attempt unauthorized access
• copy or distribute content without permission

10. Modifications

Cláudia Paula, Unipessoal, LDA reserves the right to update or modify these Terms & Conditions at any time.

The most current version will always be available on the website.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Portugal.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in Portugal.